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A Booking Acknowledgement is emailed automatically to the contact when a reservation is booked online. Reservations made via the paper form will normally receive an acknowledgement 3 to 7 days after receipt.
An acknowledgement can also be faxed if requested on the universal form or exhibitor's form. The processors will normally use email as a first preference. If you would like acknowledgement via fax, please send your housing request via the paper form.
Each hotel has specific policies on credit cards. Here are some general guidelines:- Hotels that do not pre charge cards (only hold card as guarantee): Tropicana, Resorts, Courtyard by Marriott, Claridge
- Hotels that charge one night to the card as advanced deposit: Borgata (starting in mid-July)
- Hotels making full charge in advance, after receiving another form they send to the guest: Bally’s and Caesars
- Additional special charge policies: Sheraton will charge for full stay on/around October 12
After receiving an acknowledgment, any changes should be emailed to Service@ACRooms.com or faxed to 609-383-8616. Call-in-changes are not done.
Before 10/5 use the procedure above for all changes–the hotel will not have any information on your reservation before this date.
Between Oct. 5 and Nov. 8, contact the hotel directly.
After the posted dates on the housing map there are no refunds for cancellations, but you can contact the hotel to add rooms or modify the type of room.The request must be in writing as above so it can be audited and confirmed.
Acknowledgement of changes should be received by the guest in 3 to 5 business days.
Before Oct. 5 use the procedure above for all changes–the hotel will not have any information on your reservation before this date.
After the posted dates on the hotel map there are no refunds for cancellations, but you can contact the hotel to add rooms or modify the type of room.